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U.S.A. Shipping Policy
Orders that choose free shipping will normally be shipped with USPS first class mail. We can ship products anywhere in the United States using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination. Our shipping charges are determined by the total weight of your order. Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.
Shipping times are estimated and may occasionally take longer due to customs clearance within your country. You are responsible for any additional taxes or duties that may be levied by your country and the shipper for these fees. These fees can be high and vary from country to country. Our shipping and handling fees DO NOT include fees imposed for customs processing and duties or taxes within your country.
Your satisfaction is our priority. In the rare instance you are ever dissatisfied with your PottyMD purchase, please follow the instructions listed. We will gladly refund your purchase for unused, unopened merchandise within 30 days (less S&H) if returned unopened and undamaged in their original packaging. Shipping and handling costs are not refundable.
Due to health concerns, we cannot accept returns on used bedding, bedwetting alarms or watches.
PottyMD reserves the right to examine any products to determine if they can be returned. There is a 20% restocking fee if products are deemed resalable. If the product is damaged or not with the original packaging we will return the product to the customer and shipping and handling charges will be the responsibility of the customer.
Most of our bedwetting alarms, bedding and watches are also backed by guarantees from the manufacturer. Information is provided with the items. Please contact PottyMD at (865) 584-6700 or email us at PottyMD.com if you have any questions or concerns.
Bedding: Due to health concerns, we cannot accept returns of used bedding.
Bedwetting Alarms: Due to health concerns, we can not accept returns of used bedwetting alarms.
PottyMD cannot provide credit for a return without confirming its receipt; therefore we recommend that you use a delivery method that can be tracked and or insured.
PottyMD is not responsible for shipping costs or damage on returned items.