FAQ

FREQUENT ASKED QUESTIONS

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WET-STOP 3+

How do I turn the alarm off?

Wipe the sensor off and press button to stop alarm OR Detach sensor cord and then press button.

Why is my Wet-Stop not going off when wet?

There are a couple of different reasons.

First, make sure that you have NEW AAA batteries in your unit. Used batteries or batteries that are below 1.5 will not provide enough power for the unit to work. Also, make sure batteries are as the picture shows, not both pointing the same direction.

Second, make sure the location of the sensor is correct. The sensor on the inside of the clip is the part that need to detect moisture. Make sure the sensor is attached in a location that will detect moisture. DO NOT USE PULL-UPS. Pull-ups absorb fluid too fast for the sensor to detect moisture. IF you prefer to use a pull up, put underwear and sensor on under the pull-ups. 

Third, make sure to clean sensor after each accident with hot water and soap. Build-up can prevent sensor from detecting moisture.

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Why does my alarm keep going off when the sensor is not wet?

When the box unit is exposed to moisture it will malfunction. The unit is not waterproof. Attempt to keep the unit away from any moisture including, sweat, drool and urine. You do have a one year warranty on all Wet-Stop Alarms. Please send your purchase receipt with a brief description on the malfunction to support@pottymd.com. 

WET-STOP 3+ INSTRUCTIONS

 

 

 

 

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WobL / WobL+ Watch

Why does the alarm keep going off?

When the watch alarm is going off continuously that means the battery is close to dying. Vibrating watches use more energy vs. regular watches. The battery you will need is a size 2032. These can be found on our site or in your local store that sells batteries.

Why are the buttons on my watch no longer working?

The battery is close to dying. Vibrating watches use more energy vs. regular watches. The battery you will need is a size 2032. These can be found on our site or in your local store that sells batteries.

HOW TO CHANGE WobL Watch BATTERY 

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WOBL WATCH INSTRUCTIONS

WOBL + WATCH INSTRUCTIONS

 

 

HOW TO CHANGE THE BATTERY

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